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Atlantic Online - Atlantic Country Superstores... What is the difference?
Atlantic Online is the web based division of Atlantic Country
Superstores. In regards to our customers and orders, the two are
treated as separate entities and you may find that offers and prices
differ from time to time between our superstore and our online web
store.
Yes! Free delivery is available on almost all orders and will be
dependent on order value, delivery area and the items you are ordering.
We cannot list all the free delivery combinations as there are so many
so keep an eye out when checking out as adding 1 or 2 more items to
your basket could save you a delivery charge!
Can I order using my existing Atlantic Country Superstore monthly credit account?
If you are an existing Atlantic Country Superstore credit account
holder, you will be able to order items against your monthly credit
account terms in the near future, but this feature is not yet
available.
Existing monthly credit account customers will need to contact our
website services department on 01986 891074 to activate their accounts
for online use. For security purposes, activation of credit accounts is
not available online and must be actioned via telephone with a member
of our sales team. All current account holders will be sent
notification of when this feature will become active along with details
of how to activate their online accounts.
Once you have added all the items you wish to purchase to your
basket and feel ready to complete your purchase, click the “Checkout” button
from within the “Your shopping basket” at the top of every page or on the
basket page.
Once your order has been placed you will receive an
automated response
via e-mail to confirm that we have received your order. You will then
be kept updated via e-mail once your order is despatched to you, we
will also let you know should we encounter any problems with your order.
There are three main ways for you to navigate to the
products of
your choice:
Type a keyword into the search box, which appears on the left of
every page.
Click one of the “Shop Departments” buttons on the left of
each page. From there you can then navigate through each
department’s categories and sub-categories.
If you know the item code for the item you are
looking for you can find it directly by entering the
item code in the search box.
The delivery timescales are dependant on delivery
location, ordered
items and overall order size. We aim to deliver all orders (for in
stock items) within 7 working days of receipt of the order Many orders
are delivered much sooner as we use a network of carriers offering 3
day services, but please be aware that there can sometimes be
unforeseen delays encountered so we ask customers to allow up to 28
days for delivery. We endeavour to keep our customers updated with the
progress of their orders and in the unlikely event that an order may be
delayed we will inform you and a cancellation/refund will be an option
to you.
All delivery charges will be automatically calculated dependent on a
number of factors. These factors will include the type of items
ordered, the area they are to be delivered to and the overall order
value. It is impossible for us to list all the possible delivery
charges on one page as there are so many combination factors. Rest
assured that we try very hard to keep our delivery costs for our
customers as low as possible. Your deivery charge will be clearly shown
on your basket page once you have items in it, and may change according
to subsequent items being added/removed.
I am not satisfied with my Atlantic Online purchase. What do I do now?
Customer satisfaction is of the utmost importance to Atlantic Online
and we strive to ensure that purchasing from our website is as painless
and as trouble free as possible.
In the unlikely event that you are not satisfied with the items you
have bought or the service you have received whilst shopping online
with us, please contact our customer services department on 01986 891074
I don’t have monthly credit account terms with Atlantic Country Superstore. How do I get them?
Monthly credit account terms are a separate entity to being an
newatlanticonline.co.uk account customer. Being a monthly credit account
holder means that you can order goods against your monthly credit
account* and receive a monthly invoice for them. Account opening forms
are available on request from our telesales team on 01986 891074.
*Please note this service is not yet available for online use. For all
new acount applications, the first order must be paid for in advance
before your credit account can be authorised.
Buying with Atlantic Online is as safe as shopping over the internet
can be! Atlantic Online goes to great lengths to protect our customers
from a variety of unscrupulous threats and this site operates a Secure
Socket Layer encryption protocol for all sensitive information
transmitted to and from Atlantic Online. Below is some useful
information regarding SSL:
WHAT IS SSL?
Secure Sockets Layer(SSL) Protocol Explained
SSL encrypts data so that anyone who intercepts is unable to read it.
SSL can assure a client that they are dealing with the real server they
intended to connect to. SSL can prevent any unauthorized clients from
connecting to the server. SSL prevents anyone from meddling with data
going to or coming from the server.
The Secure Sockets Layer(SSL) Protocol provides several layers of
security available for all users of a web server equipped with SSL. All
data coming from and going to an SSL equipped server is encrypted. This
ensures that anyone who may be able to spy on the data transmission
will not be able to understand the data. An SSL equipped server can
also identify itself to anyone who visits it. This ensures that your
clients can trust that they have indeed connected to the server they
intended to reach.
When necessary, an SSL equipped server can also authenticate the
clients that are connecting to it. This ensures that a person
connecting to your server is not pretending to be someone to whom you
have given restricted access. An SSL equipped server can also assure
data integrity. This security measure prevents meddlers from
intercepting a data transmission (which they cannot understand) and
replacing it with a fake one they create. With this feature you can be
confident that no one is able to intervene between the server and the
client.
Because SSL is such a safe level of encryption it insures our clients
can confidently re-assure their users that all data submitted within
their sites will be properly maintained and secured. SSL provides
businesses and consumers with the confidence that private data sent to
a web site, such as credit card numbers, are kept confidential. Web
server certificates are required to initialize an SSL session.
How do I know if the site I am viewing has implemented SSL
Security?
The easiest and quickest way to confirm whether the page you are
viewing is protected by SSL security is to simply check the bottom
right hand corner of your browser for the presence of a padlock symbol.
If you can see a padlock symbol then the site has implemented SSL
Security. In most cases the SSL security will only be added to webpages
where users will be entering data, i.e. order forms.
Can I confirm the validity of the online company I am ordering
with?
Yes you can. In order to set up SSL security a company needs to gain a
secure certificate. This entails a thorough background check to verify
the legitimacy of the business applying for the certificate. If you see
the following image (or similar) present on an SSL secured website then
by clicking on it you will be transferred to a page that verifies that
companies details.
Once you have identified a product you wish to purchase you can add
that item to your shopping basket by typing in the quantity you require
(default qty is 1) and then clicking the “Add To Basket” button.
The shopping basket is where you store items you intend to buy. Should
you need to disconnect from the site for any reason the system will
automatically save those items in your basket for another time so that
when you return you can proceed straight to your basket and carry on
where you left off. You can always delete items from the Shopping
Basket at any time should you so wish.
Once you have added an item to your shopping basket you have 3 options:
View the items in your basket by clicking on the “View” button from
within the “Your Shopping Basket” section.
Search for more items to add to your basket.
Click on the “Checkout” button from within the “Your Shopping Basket”
section or the Basket page to pay for your goods and arrange delivery.
The site is broken / I have found a problem with the website
If you are having problems viewing our site or using any of the
functionality, or if you have discovered a broken link please contact
our support team at:
Why do I have to enter my delivery postcode before I can Checkout?
Due to the vast nature of our product range it is inevitable that
some items may be unavailable to a small selection of some of the more
remote areas of the UK due to exorbitant transport costs.
For example it is not economically viable for us to be able to deliver
a bulky order such as 50 x 8’ fencing posts and a bunded fuel station
to Aberdeen as the transport costs would far outweigh the cost of the
products themselves!!! We could however send these types of area
smaller orders that can be posted or sent via carrier, i.e. so long as
the item is capable of being delivered by carrier or Royal Mail, it
could go almost anywhere in the UK.
To help avoid the inconvenience of customers reaching the checkout
pages with items in their baskets that we are unfortunately unable to
deliver to them, we have devised a system where specifying your
delivery postcode on the Basket page will warn you of any items
unavailable for purchase and delivery in your specified area. If you
require large quantities of items unavailable for delivery in your
area, or are able to arrange the collection of items from our storage
warehouse, please contact our sales to discuss a possible deal.
Registering your details with Atlantic Online gives you access to
the “My Account” section offering many useful features to enhance the
Atlantic Online shopping experience. Once registered your details will
be securely help by Atlantic Online and you will be able to log in to
the site and modify them at any time. Features of the “My Account”
Section include:
Manage Addresses
This section allows customers to manage their billing and delivery
addresses. In addition to editing your billing address, you may also
store and edit multiple addresses for delivery purposes to make
checking out much faster. For example you can save different delivery
addresses and easily select them at checkout to save having to input
them time and time again.
Personal Information
Here customers can manage their personal information such as name and
contact details and also change account passwords.
Order History
This section allows customers to see a list of any previous orders made
with Atlantic Online and also offers the ability to view a brief
summary of each order. A handy feature also included in this section is
the ability to repeat any order with just one click, so you can add the
contents of a previous order to your basket and add or remove items or
simply checkout.
